The staff was professional and courteous. Dr. Hostetler was super thorough and knowledgeable. He took time to explain everything he was doing and answered my questions with patience. I didn't have insurance but the exam was super reasonable. I did however have sticker shock on the price of the 3 prescription glasses I bought! That being said, I have no point of reference regarding price and didn't feel taken advantage of in any way. HIGHLY RECOMMEND THIS COMPANY.